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Responsible Gaming

Responsible Gaming Policy – PinkoCasino Canada

Our Commitment

At PinkoCasino Canada, we believe online gaming should always be safe, fair, and fun. While the majority of players enjoy our platform responsibly, we understand that gambling can become a problem for some individuals. This policy outlines our commitment to player protection, the tools we offer, and the resources available to help you stay in control.

Recognizing the Signs of Problem Gambling

Gambling should be treated as entertainment, not a way to make money or solve financial problems. If you’re concerned about your habits, ask yourself:

  • Do you spend more than you can afford to lose?
  • Have you tried to recover losses by increasing your bets?
  • Do you gamble to escape stress, anxiety, or boredom?
  • Has gambling caused conflict with friends or family?
  • Have you neglected responsibilities because of gambling?

If you answered “yes” to more than one question, you may benefit from a confidential self-assessment: Gamblers Anonymous 20 Questions.

Self-Exclusion Options

We offer a self-exclusion program for players who wish to take an extended break from gambling. You can choose:

  • 1 year
  • 3 years
  • 5 years
  • 10 years
  • Lifetime (permanent)

How to activate:
Go to your account’s Responsible Gaming settings or email [email protected]. Once self-exclusion is activated, it cannot be reversed before the end of the chosen period. Lifetime exclusions are permanent.

Cooling-Off Periods

If you only need a short break, you can use our cooling-off feature to temporarily suspend your account:

  • 24 hours
  • 7 days
  • 1 month
  • 3 months

During this time, deposits and betting will be disabled. Your account will be automatically reactivated at the end of the period.

Support and Help

If gambling is causing harm in your life, we encourage you to seek help from these organizations, which offer free and confidential support:

Preventing Underage Gambling

PinkoCasino strictly prohibits gambling by individuals under the legal age. Any underage accounts will be closed, winnings forfeited, and funds returned.

Our measures include:

  • Age verification at registration
  • Proof-of-age requests at any time
  • Marketing targeted only at legal-age audiences

Parents and guardians can use blocking software to prevent underage gambling, such as:

Tips for Safer Play

  • Set a deposit limit before you start playing.
  • Take regular breaks to maintain perspective.
  • Avoid gambling when stressed, tired, or under the influence.
  • Never chase losses — treat gambling as entertainment, not a way to earn money.
  • Keep gaming balanced with other activities.

Contact

For responsible gaming inquiries or support, email [email protected]. All communications are confidential.